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Frequently Asked Questions

if you have a question, we have an answer!

We have contactless check-in! All homes are accessed by a 4-digit key code that will be emailed to you 4 hours prior to your check-in time, which is 12 PM on your arrival date.  Please be sure to check your email, including your spam folder. 

Check-in time is 4pm on the day of arrival and check-out is 10am.  Our cleaners work diligently and often need the full time allotted to prepare each home. In the rare event that we can accommodate an early check-in or late check-out, an additional charge will apply. If the cleaners wrap up early, I would be happy to let you know!

We allow cancellations up to 30 days from check-in for a full refund minus a 10% administration fee. After that time, any payment made is considered non-refundable. We HIGHLY recommend purchasing travel insurance to protect your trip. All cancellations must be requested in writing.

The full rental amount is due at the time of booking. For all reservations over 28 days, payment for the first month's rent is due at the time of booking; the remaining balance is due upon arrival. For stays over two months, a payment schedule can be arranged.

Dogs Welcome...We love dogs! However... all pets must be pre-approved (no aggressive breeds) and a pet fee will be due at booking. Unapproved pets and excessive barking or aggression are grounds for removal of pets from the property or eviction of tenants. You cannot leave your pet unattended at the home and must always keep pets off of furniture and pick up after them in the outdoor areas. Please see our Pet-Friendly Properties page to find a rental! 

**There is a $300 minimum fine assessed to the card on file for pets in a properties that don't allow pets or have not paid the pet fee. No felines allowed. 

No problem, we are here to help. We can provide a Pack n Play for $30 for you entire stay. Just email us prior to arrival to have a Pack n Play delivered for your stay!

We provide a generous supply of towels and linens for your stay along with a starter consumable package of soap, shampoo, coffee, paper products and trash bags for the first few days. Additional supplies will need to be purchased for longer stays or bigger groups.

Most of our homes are not setup to receive packages. However, you can ship packages to be held at any of the 1700 FedEx locations in the area. You can also have packages shipped to our local office! Please find more details below:

FedEx Ground®:

When you can trade time for savings, our Hold at FedEx Location options are now available with FedEx Ground shipping. Simply designate delivery to any of more than 1,700 FedEx Office locations nationwide for convenient pickup. FedEx Ground packages will be available within the scheduled delivery time of 1 to 5 business days (Monday–Friday) at most FedEx Office locations.

Hold at FedEx Location options are available at FedEx Office® Print & Ship Center, FedEx World Service Center® or FedEx Office® Ship Center. FedEx Express shipments containing dangerous goods and FedEx Express Priority Freight shipments are not eligible for Hold at FedEx Location options at FedEx Office locations. FedEx Ground C.O.D shipments and shipments containing hazardous materials are not eligible for Hold at FedEx Location options.

We highly recommend travel insurance. Travel insurance provides you with protection against the unforeseeable; including weather delays, road closures, illnesses, death in family, etc. Click on the link below for coverage and policy information offered through Mountain Time Vacation Rentals.


CSA Generalli Travel Insurance Policy Coverage Link =

Absolutely! Check out our Area Guide to see our favorite local recommendations! We also have tons of great suggestions in the welcome book and will send you a few ideas with your arrival instructions. Give us a call if you'd like! 

Did you know that Mountain Time guests receive special offers at tons of local businesses? Visit our Deals page.

Please reach out as soon as possible with as much detail about the item as you can, including what home you stayed in and what day you checked out. For a $50.00 minimum fee, we will do our absolute best to locate your missing item and mail it back to you. 

WIFI:  If you are having trouble with the wifi or the wifi seem spotty, please locate the router in the home and reset it by unplugging the router and plugging it back in after 60 seconds. This typically does the trick. If you are in one of our units that has a shared router in another unit, please reach out so we can get that reset for you. 

TV: Most of our TV's are a smart TV with Roku. The volume on the Roku remote is on the side of the remote and can be tricky to find at first. Please see our guest welcome book in the home, as there are TV instructions for that specific TV and set up.

The distance between Fort Collins and Denver is approximately 65 miles (105 kilometers) via I-25. Driving time can vary depending on traffic conditions, but it typically takes 1 to 1.5 hours by car.