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Frequently Asked Questions



if you have a question, we have an answer!



Check-in time is 4pm on the day of arrival and check-out is 10am.  We will send you access instructions at noon 4 hours prior to check-in.  This is our peak period and the cleaners are working diligently to prepare your home.  In the rare event that the home is available for early check-in or late check-out we will immediately send you an email and text.  There is no need to call us to make a special request.

We have contactless check-in! 

All homes are accessed by a 4-digit key code that will be emailed to you 4 hours prior to your check-in time, which is 12 PM on your arrival date.  Please be sure to check your email, including your spam folder. 

 Once booked, you will receive a confirmation email. Please fill out the arrival form.

7 days before your arrival we will reach out to you with information about your upcoming stay.

4 hours before prior to check-in you will receive an email with your 4 digit access code. 

Full refund minus processing fees if canceled 30 days before your arrival.  

At the time of booking.

Yes! We do allow dogs in a few of our properties.  Please see our Pet-Friendly Properties page!  You must have paid the additional pet fee of $20 per pet/per night.  There is a $300 minimum fine assessed to the card on file for pets in a properties that don't allow pets or have not paid the pet fee.

Please do not leave your pet unattended at the home and always keep pets off of furniture and pick up after them in the outdoor areas.  

No problem!  We are here to help.  We can provide a Pack n Play for $30 for you entire stay.  Just email us prior to arrival to have a Pack n Play delivered for your stay!

We provide a generous supply of towels and linens for your stay along with a starter consumable package of soap, shampoo, coffee, paper products and trash bags for the first few days.  Additional supplies may be purchased for longer stays or bigger groups.

Most of our homes are not setup to receive packages.  However, you can ship packages to be held at any of the 1700 FedEx locations in the area.  Please find more details below.

FedEx Ground®:

When you can trade time for savings, our Hold at FedEx Location options are now available with FedEx Ground shipping. Simply designate delivery to any of more than 1,700 FedEx Office locations nationwide for convenient pickup. FedEx Ground packages will be available within the scheduled delivery time of 1 to 5 business days (Monday–Friday) at most FedEx Office locations.

Hold at FedEx Location options are available at FedEx Office® Print & Ship Center, FedEx World Service Center® or FedEx Office® Ship Center. FedEx Express shipments containing dangerous goods and FedEx Express Priority Freight shipments are not eligible for Hold at FedEx Location options at FedEx Office locations. FedEx Ground C.O.D shipments and shipments containing hazardous materials are not eligible for Hold at FedEx Location options.

We highly recommend trip insurance.  Trip insurance provides you with protection against the unforeseeable; including weather delays, road closures, illnesses, death in family, etc.

Absolutely!  Please check out our "Area Info" page to see our favorite recommendations!

Did you leave that iPad or special something behind? 

Please reach out as soon as possible with as much detail about the item as you can, as well as,  what home you stayed in, and what day you checked out. For a $30.00 minimum fee, we will do our best to locate your missing item and mail the item back to you. 

WIFI:  If you are having trouble with the wifi or the wifi seem spotty, please locate the router in the home and reset it by unplugging the router, what a minute or so and plug it back in.  This typically does the trick.  If you are in one of our units that has a shared router in another unit, please reach out so we can get that reset for you. 

TV: Most of our TV's are a smart TV with Roku.  The volume on the Roku remote is on the side of the remote and can be tricky to find at first.  Please see our guest welcome book in the home, as there are TV instructions for that specific TV and set up.