Job Postings

Mountain Time Vacation Rental Job Postings

We are avid outdoor enthusiasts and international travelers ourselves. It's our passion to deliver excellence to our guests and owners every step of the way.

Our Mission: To WOW our guests and owners every day through our premier hands-on hospitality and customer service, leveraging the latest in vacation rental management technology and amenities to rise above the competition and deliver amazing memories and experiences that last long after the vacation is over.

Vacation Rental Operations Manager

Date: February 19, 2021

Job Title: Maintenance Manager Reports To: General Manager

Employment: Full-time Work Schedule: Thursday - Monday

FLSA Status: Exempt Work Location: Office / Home Location

About Mountain Time Vacation Rentals

Whether you've heard of VRBO, stayed at an Airbnb, or engaged in any form of Peer-to-Peer lodging, you are likely familiar with the fun and exciting world of Vacation Rentals and Alternative Accommodations! We are the fastest growing Fort Collins-based vacation rental management agency curating amazing guest experiences every day. We harness our expertise as world-class vacation rental professionals to deliver first class guest experiences along with cutting edge technology to maximize revenue for our owners. Our guests are looking for alternative accommodations fully equipped with the most sought after amenities which we proudly deliver in unique and exciting new ways. We pride ourselves in being strategic, creative, and innovative thinkers who utilize all the tools in our vacation rental toolbox to solve our client’s biggest problems…from smart locks to smart pricing to luxurious turnkey designs. We take tremendous pride in our work because we know we’re making a difference in our community by helping our owners achieve their financial goals and our guests experience all that Colorado has to offer. We’ll do whatever it takes to get the job done. We are a small, nimble team on an upward trajectory and we come to work every day ready to win for our clients and each other. There is no ego at Mountain Time VR. We are a team that takes time to stop and smell the roses, enjoy each other’s company, and toast to the amazing journey we’re on together.

JOB DESCRIPTION SUMMARY

This position will assist the General Manager in overseeing maintenance operations and a growing team with an expanding client base in Fort Collins, CO. To be successful in this role, you will build in-depth knowledge of the business, support the development of other staff members, and drive the success of the company. The Operations Manager will be a part of the leadership team and must have both a strategic and a customer-focused perspective. In this role, you will be expected to execute on financial performance, operational excellence, and maintenance of properties while leading by example, training, and holding other team members accountable.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding Mountain Time Vacation Rentals standards and culture at all times.

ESSENTIAL JOB DUTIES AND FUNCTIONS – These duties can be performed with or without reasonable accommodation.

Schedule and manage all repairs and upgrades with homeowners, guests, and vendors
Make owners aware of any repairs and maintenance that are not routine
Provide exceptional service to homeowners and guests, quickly addressing feedback in a professional and complete manner
Cultivate strong relationships, negotiate agreements, and manage onboarding of strategic 3rd party vendors
Coordinate all vendor maintenance/projects on homes (Make minor repairs as needed in field occasionally)
Manage work order tracker and timely closeout of all work orders with vendors
Escalation point for guest/owner property troubleshooting and resolutions
Assist with Inventory Management (Consumables/Linens)
Work with office manager on order placement and tracking par levels
Work with cleaning manager to ensure cleanings completed to MT standards
Coordinate with other departments on misc items that may require attention for guest and homeowners
Identify issues quickly and creatively to resolve problems in the field
Maintain integrity, confidentiality, and sensitivity when working with both internal and external customers
Understand and execute emergency procedures
Audit work to ensure quality meets Mountain Time VR Standards and Scope
Participate in Manager on Duty as needed

COMPETENCIES

Ability to creatively and efficiently solve problems in fast paced environment
Ability to work independently with attention to detail
Exceptional communication and guest service skills
Working knowledge of budgets and hospitality accounting
Proficient in Microsoft Office (Excel/Word/PPT)
Technical proficiency with hospitality or property management software and work order tools
Technical competence with all residential systems = Appliances, Wi-Fi, HVAC, Plumbing, Electrical
Identify and recommend new cost savings, quality and productivity ideas

QUALIFICATIONS

Maintenance Management or Property Management Experience: 2+ years
Management Experience supervising employees or vendors: 3+ years
Must be eligible to work in the United States of America
Must be available to support a 24/7 operation that includes holidays and weekends
Must have reliable transportation, valid Drivers’ license and smartphone
Someone who believes in the motto work hard and play hard
Adhere to safety guidelines and policies set forth by the company
Pleasant, positive and upbeat with a hospitality mindset and passion for customer service

WORKING CONDITIONS AND ENVIRONMENT / PHYSICAL DEMANDS

Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently.
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on a regular basis.
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat).
Must be able to climb stairs both inside and outside and frequently lift 20 lbs. and occasionally up to 50 lbs.
Prolonged sitting along with repetitive movements of typing and telephone.
Due to the nature of the hospitality industry team member should be flexible with his/her hours. Due to possible guest issues, you should be able to get to a property within 30 minutes if needed. Weekends and Holidays will generally be busy with guest arrivals and departures and are considered higher traffic working days. We encourage all team members to take off 2 days per week where possible, but realize that guest arrival times and issues are unpredictable. Team member should generally be available from 8am-6pm but may vary seasonally based on home occupancy levels with peak season in the summer months. Individual should be available for after hour calls for escalation support as needed.

BENEFITS AND COMPENSATION

$45,000-$55,000 Salary, based on experience
PTO – 2 Weeks Paid Leave
Opportunity for Semi Annual Bonus

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities associated with it. Mountain Time Vacation Rentals reserves the right to amend and change responsibilities to meet business and organizational needs.

How to Apply:

Email your resume and cover letter to Mark Driskell at driskellrealty@gmail.com

For more information on the company, visit www.mountaintimevacationrentals.com

More Info.

Vacation Rental Reservations Agent

Date: March 3rd, 2021

Job Title: Vacation Rental Reservation Agent Reports To: General Manager

Employment: Full-time Work Schedule: Thursday - Monday

FLSA Status: Exempt Work Location: Office / Home Location

About Mountain Time Vacation Rentals

JOB DESCRIPTION SUMMARY

One of the key roles of our Reservation Agents is to offer our guests exceptional experiences! The key is developing a rapport and building a relationship through various channels = phone, text, online and occasionally in-person meetings. Our agents assist guests with the planning and booking of luxury vacation homes. You will become a memorable part of the guest planning process and creation of their well-earned vacation or stay.

We are in the vacation rental hospitality business. Most of our check-ins/outs happen on the weekend. Therefore, we require the ability to work weekends and holidays. The position is a full-time, 40 hours a week role. However, we believe in balance and find it important for our team members to have two days off in a row.

All duties and responsibilities of this position are to be performed with exceptional caring and genuine guest service upholding Mountain Time Vacation Rentals standards and culture at all times.

ESSENTIAL JOB DUTIES AND FUNCTIONS – These duties can be performed with or without reasonable accommodation.

Confirm reservations booked online with guests by phone in order to ensure understanding and adherence to all rental policies and guest satisfaction with their vacation experience
Assist guests with their current reservations
Assist owners with general questions and processes
Ability to follow established procedures, while problem-solving where procedures do not yet exist
Work in a weekend/weekday rotation as “on-call” for the guest services department
Receive and respond to inquiries from potential guests via phone, email, and webchat. Have the ability to define in detail the needs of prospective guests, guide them to suitable options, and to accurately describe verbally and in writing the vacation rental properties, our reservation policies, and procedures
Strong ability to multi-task and attention to detail as our specialists operate in a technology-driven environment. You will be expected to master multiple software environments in order to successfully perform the duties of this position
Ability to assist with overflow call volume on guest in-house matters, including cancellations and escalated guest issues
Assist with follow-up payment processing on guests’ reservations, as well as processing payments over the phone
Develop a comprehensive knowledge of our destination, vacation rentals, and policies and procedures so that you can answer guest inquiries (via phone, email, or in-person) in a timely, professional, and accurate manner
Fully comprehend and have the ability to successfully execute all relevant technologies, policies, and systems utilized by the front desk, guest services, and reservations teams
Communicate in a timely manner with appropriate staff when you identify an opportunity to create efficiency or improve service
Process daily reservations reports and review terms and conditions
Cross-train, as needed, within the company in order to facilitate expanding skills and knowledge base
Establish and maintain effective communications and teamwork with other employees and departments
Be attentive, friendly, helpful, and courteous to all guests, owners, vendors, managers, and all other employees
Effective time management skills are vital in order to successfully manage daily correspondence volume and assigned tasks
Accuracy and attention to detail in all processes and communication including rate quotes, discounting, documentation
Provide administrative support, as needed, in order to facilitate meeting departmental goals and project completion
Demonstrate a high degree of integrity and confidentiality
Provide professional customer service at the highest levels with a desire to succeed
Possess a positive and upbeat attitude at all times
Exceptional verbal and written communication skills with flawless spelling and grammar
Answer telephone, emails and web chats in a clear and professional manner
Provide destination recommendations with general knowledge of Fort Collins, Loveland, and Greeley, including restaurants, attractions, and entertainment

COMPETENCIES

Organizing Skills
Mathematical Skills
Provide professional customer service at the highest levels with a desire to succeed
Possess a positive and upbeat attitude at all times
Exceptional verbal and written communication skills with flawless spelling and grammar
Answer telephone, emails and web chats in a clear and professional manner
Customer Focus
Conflict resolution skills
Team Player
Detail Orientation/Accuracy
Problem Solving/Reasoning Ability/Technical Capacity

QUALIFICATIONS

Exceptional written and verbal communication skills, excellent telephone etiquette, and the ability to get along with a diverse population are critical qualifications. Ability to effectively present information and respond to questions.
Ability to work nights, weekends, holidays, and overtime as needed is a requirement.
Highly proficient in the utilization of Microsoft Office.
Strong computer skills, detail-oriented, proven analytical skills, and ability to respond to issues in a timely manner while working in a fast-paced environment
Must have reliable transportation to and from work
Demonstrates a high level of independence, initiative, and resourcefulness while managing priorities in a flexible team environment
A passion for customer experience. Ability to answer a customer’s questions and successfully resolve issues and/or negotiate matters related to the customer's account. Maintain clear and concise documentation and a positive approach to conflict resolution
Demonstrate a high degree of integrity and confidentiality
Possess a positive and upbeat attitude at all times
Exceptional verbal and written communication skills void of spelling and grammar errors
Answer telephone, emails and web chats in a clear and professional manner
High School Diploma/G.E.D. required. Preferred Associates degree, equivalent from two-year college or equivalent experience in reservation sales or hospitality industry.
Able to handle the stress of high customer demand in a hospitality environment.

WORKING CONDITIONS AND ENVIRONMENT / PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to stand, walk, sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

BENEFITS AND COMPENSATION

$15.00-$18.00 an hour based on experience
PTO – 2 Weeks Paid Leave
Opportunity for Semi Annual Bonus

How to Apply:

Email your resume and cover letter to Mark Driskell at driskellrealty@gmail.com

For more information on the company, visit www.mountaintimevacationrentals.com

More Info.